required qualifications

We will be making a serious investment in your future and accordingly we have a few requirements to ensure you are ready for success.

Basic Skills Requirements

Basic computer proficiencies and level of comfort using the internet.
Strong verbal and written communication skills. You should be able to write professional emails using standard English.
Demonstrate professional telephone etiquette, articulate information clearly, and the ability to “put a smile in your voice” when assisting clients or dealing with suppliers.
Ability to work independently with no supervision and high responsibility to complete all tasks.

Minimum Travel Requirements

We believe to sell travel, you need to love travel. You need to experience first-hand the products and services you are sharing with our cherished clients. To meet this requirement, we are looking for individuals that have achieved the following minimum travel requirements:

Must have completed a minimum of three (3) multi-day vacations in the past three (3) years.
Must be committed to a minimum of one (1) multi-day vacation (not including Annual Agency Advisor Education Conference & Destination Training Meeting) per year.
Must have two (2) years of experience in the travel industry or complete American Society of Travel Advisors (ASTA) training provided by our agency.
You MUST love to travel

Sales Requirements

We believe in sales through service.
Since we cover all your costs and don’t charge any agency membership fees, we do have an expectation that your sales cover your costs. That being said, we understand that many of our new agents are learning this exciting business and work with you to balance your learning curve with the financial responsibilities of our company. We don’t have hard sales goals and will work with you to learn and continually develop new goals as we move forward together.
You will be assigned a Personalized Destinations Business Operation Manager who will serve as your coach and mentor to assist as you learn our systems and start to grow your own business. This is also a unique benefit of working with our agency, an experienced professional that is dedicated to your success.
Agree to flexible sales goals established with your Personalized Destinations Business Operations Manager during brief one-on-one regularly scheduled sales and training meetings.

additional questions

What are the basic workplace / home office requirements?

You’ll work where you live, so you must have a private, quiet, distraction-free room with a door that can close to keep out ambient noise.

Are there expected work hours?

No. While we don’t dictate your hours, your clients likely will. Travel Agents work untraditional hours. Clients will plan their travel likely during times when they are not at work, so weekends and after work hours would be likely. When your clients are on their trips they may be contacting you at any time for support, advice, or emergency modification. Your success will require that you respond to your clients need in a timely and expeditious fashion.

Is there a minimum number of hours that an Advisor is expected to work per week?

No. You set the amount of time you want to dedicate to your success. The more time you spend the better results you can expect. That being said, while there are no required minimum hours of work, you are expected to:

Absolutely required to be available to respond to your clients’ routine needs within four (4) hours during agency business hours (Monday – Friday / 9:00 AM to 8:00 PM and Saturday / 9:00 AM to 5:00 PM). You can discuss with your Business Operations Manager if there are occasional special circumstances where you are not available, and;
You are also expected to respond to client emergencies while they are traveling within one (1) hour. Remember, your reputation and the reputation of the agency is based on the service we provide to our clients. Clients in need give us an opportunity to shine.

Would I be reimbursed for Internet service?

No. You are required to have or be willing to get a hardwired high-speed Internet connection from a reliable provider. This connection must be able to maintain a consistent speed of 10 Mbps for downloads and 3 Mbps for uploads, as well as less than 150 ms latency.

Would I have to purchase my own computer and phone?

Yes and No. We provide you with directions on how to download a ‘soft phone’ to your personal cell phone (Apple or Android) that will give you access to both your agency extension and our corporate telephone network. We do not cover the cost of personal cellular telephone equipment or monthly cellular service charges. For Independent Advisors who reach certain sales volume, we provide a hardwired VoIP (Voice over Internet Protocol) desk telephone that will connect to our corporate telephone network.

We do not provide a personal computer; however, one is required to work as an Independent Advisor. While our Agency Management System, Advisor Portal, and many booking engines are available to you on a variety of mobile platforms; you must have a Mac or IBM compatible desktop and / or a laptop. Please contact your Business Operations Manager for specific technology requirement.